Tracking Info Not Updating

While we carry an inventory that ships from the US, many of our products are sourced overseas. Sometimes the tracking number provided shows the status “Shipping Label Created, USPS Awaiting Item” and stays like that for a few days. Do not worry; this does not mean there is a problem with your shipment. It means that USPS has not received the item from customs yet and therefore does not show up on the USPS tracking website.

To see the entire tracking history, please use ParcelApp ( or 17Track ( Just enter the tracking id on any of these pages.

If you have any questions, please don’t hesitate to contact us via the chat on our website or email at