Standard Return Policy

With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send most items back within 30 days of delivery.

  • Start the return process within 30 days of receiving your item.

  • We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.

  • Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.

  • We will refund the cost of the merchandise if the return is a result of our error or defective product.

  • Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.

How to Return an Item

Please contact our Customer Service Center to fill out our return initiation form and receive return instructions. The Customer Service Center is available at contact@peary.co or via our messenger app located in the bottom-left corner of our website (https://peary.co).

 Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

  • Sending you replacement parts or accessories

  • Replacing the product or

  • Issue a refund

And we’ll also cover the cost of any return shipping. If the product is not defective, return shipping fees will apply.

 

Return Policy Rules and Exceptions

 Select any of the links below to learn more.

Non-Returnable Items

International Returns

Refund Policy

Holiday Return Policy

How to Return an Item