Shipping & Returns
Everything you need to know about our shipping & returns policy
Currently, we are offering standard free shipping on U.S. orders shipping to the lower 48 states and all other international orders.
Most standard orders ship within 2-5 business days. Please note that some items may require a longer ship-out and/or delivery timeframe. These items are included in our Shipping & Delivery Exceptions chart.
Our standard shipping method is ground shipping. We will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. At this time we are unable to provide the option to choose your carrier of choice.
While most of our items have a relatively short shipping timeframe, there are those that need just a little more time to get to you. Below are some of the items that take longer to ship/deliver than average. Please be advised that this list is not all-inclusive.
Oversized Items
Oversized items such as small furniture sets can take up to 10 business days to ship. Generally, you should receive your shipment within 8 weeks of your order date.
APO/FPO/DPO
The U.S. military post office has control over the shipment and delivery time to the final APO/FPO/DPO destination and can take an additional 30 days for delivery after the item has been delivered to the military post office.
If you have not received any item within 6 weeks of ordering, please visit I Never Received My Order.
We want you to feel secure ordering from Peary.Co. We know that there are other retailer options and we appreciate that you trusted us with your purchase! We have a committed logistics team and the utmost trust in our carriers. However, we do recognize that in rare cases, things may not go according to plan, and we have an established procedure for handling such occasions. We got your back!
There are some important things to remember while you wait for your package:
Tracking information is available on your MyAccount page. You can use this tracking information to view the most up-to-date tracking from the carrier. Please note, however, that USPS tracking is often only Delivery Confirmation, and will not show any status updates until the item is scanned as delivered.
In some cases, situations outside our control happen and the item may take a little longer to arrive than we estimated. Keep an eye on your tracking information for the most up-to-date status of your package.
What if my order says delivered, but it's not there?
This can be concerning, but before contacting Customer Care, please check the following:
Check with family members, neighbors, co-workers, a building manager, apartment office, or others who may have accepted your order on your behalf.
The carrier may have placed your order somewhere near your door, out of plain view. Look for your order in places such as the back door, garage, or behind bushes. Check your tracking information to see if a location was noted.
UPS has a service called UPS Access Point. If you are not available for your delivery, the delivery driver may take your package to an Access Point for you to pick up. Check your tracking information to confirm the delivery location.
Allow 48 hours- in rare situations, or during peak delivery times, packages may state delivered up to 48 hours prior to their arrival.
If it has been 48 hours past your delivery notification and you still haven't located the delivery, contact our Customer Care Team at contact@peary.co for further assistance.
What if I receive the package, but the box is empty?
We will need to file an investigation into the package. Please click here to see our Shipment Damaged/Claims process.
Keep in Mind:
Tracking information may not be available for items shipped with standard delivery service to Alaska and Hawaii. International shipping has an extended timeframe.
We make a great effort to ensure that your order arrives to you safe and sound. We also understand that sometimes, things happen in transit. While this can be frustrating, please be assured that we are here to help!
Ground Shipments (UPS, USPS, FedEx, etc.):
If you find obvious signs of damage to the box, or if you open the package and your item is damaged (broken, scratched, cracked, etc.) or the box is empty, we have several options to resolve the issue.
If you need an item replaced, you may send an email to contact@peary.co to request the replacement from the warehouse. Be sure to include as much information as possible, such as part numbers, quantities, etc. Add photos if you are able to to provide clarity to the issue for the warehouse.
If you would prefer a full replacement or refund, or if your package arrived empty, you can file a damaged claim by contacting us at contact@peary.co.
Oversized Item Shipments:
If you see obvious damage to your order’s shipping box or packaging, please ask the driver to open the carton and inspect the contents with you. If you find damage, refuse the shipment and write Refused due to damage on the delivery receipt.
Keep a copy of the delivery receipt with your notes regarding the damage and contact our Customer Care Team immediately.
Please keep all original packaging materials for 30 days to return an order in the rare case you discover damage or defects after delivery.
If you discover damage or a defect after delivery, contact Customer Care. We will work to resolve the issue and, in our sole discretion, we may:
Authorize a return.
Issue a replacement.
Issue a refund.
In accordance with federal and state guidelines and for the safety of our consumers, suppliers, and carriers, some products are non-returnable and non-refundable. Please see below for information on product categories where these restrictions may apply.
Health and Beauty
Perfumes and Fragrances
Skin Care Products
Makeup and Nail Care Products
Personal Grooming Products
Aromatherapy and Massage Products
Vitamins and Supplements
Medical Supplies and Equipment
Dental Care Products
Insect Repellents and Sunscreens
Personal and Perishable Items
Intimate Apparel
Body Jewelry
Products containing food items
Flowers and Plants
Other Non-Returnable Items
"As is" and "Final Sale" items
Ink Cartridges
Factory-Sealed sports collectibles
Gift Cards
Non-Returnable If Opened
Items sold in bulk or by the case
Non-Returnable if worn, or if tags/liners are removed
Swimwear
Clothing
Designer Handbags and Accessories
Please note that this is not an all-inclusive list, and there may be other select items that are not returnable.
If you have a non-returnable item that arrived damaged or defective please contact the Customer Service Center at contact@peary.co.
Click here to view our Standard Return Policy.
What is Peary.Co's Refund Process?
We inspect all returned items when they arrive at our processing facility. If your return is a result of a Peary.Co error or defective product, we will refund the full cost of the merchandise and original shipping charges.
You can expect to receive your refund within four weeks of shipping your package back to us. In many cases, you will receive a refund sooner, but we estimate four weeks based on these factors:
The time required for return shipping (up to 14 days)
Product inspection at our return facility (up to 5 business days)
Processing from your financial institution (up to 5 business days).
You will be notified via email with the details of the refund and we will issue the refund back to the form of payment used to make the purchase.
See Standard Return Policy for more information.
Other Refunds
How are other refund types issued?
Refunds or credits can be issued for various reasons and in different ways. There are three ways you may receive a credit or refund from Peary.Co:
Refunds to an Outside Payment Method (credit cards, debit cards, PayPal, etc.):
Refunds to an outside payment method can be issued to you only in relation to a Peary.Co order. When a refund to one of these payment methods is issued, the credit is sent to the appropriate financial institution. The time it takes for it to become available depends on their specific processing timeframes.
Refunds as In-Store Credit:
In-store credit is added directly to your Peary.Co account and is immediately available for your use. If you don’t see it immediately, you may need to log out and log back into your account.
In-store credit is applied automatically at check out. Your available in-store credit balance will be used to cover all or parts of the balance of your order until it has been used in full.
You can check your in-store credit by logging in to MyAccount and checking the Payment Preferences & Balances under Account Settings.
We are dedicated to helping you create the most festive and cozy home this holiday season. We want to make sure that your holiday online shopping experience is safe and convenient, so we extend our return policy through the holiday season.
This policy applies to purchases from November 1 through December 31. To get a full refund, initiate a return for the item(s) within 30 days of delivery or by January 31,(whichever date is later). Returns need to be received at our warehouse within 15 days of the return initiation. All items must be in their original condition to qualify for a full refund. All other stipulations of our Standard Return Policy including non-returnable items apply.
For orders placed before November 1st, our Standard Return Policy applies. International customers, please see our International Returns.
FYI: Due to shipping considerations, we cannot send return labels for items shipped to APO/FPO addresses. Please return these items on your own and provide us with your shipping receipt.
Visit our How to Return an Item page for information about starting your return.
Initiating a Return
Please contact us at contact@peary.co to get a return initiated. We will provide instructions on how to return the merchandise.
Packaging your return
Ensure that your item is packaged well and is in a box suitable for shipping. If you can use the original packaging that the item came in, that is great! If it is not usable, that's ok. Any box that you have that fits the item and will protect it from damage as it makes its way back to us is fine.
Peary.Co is unable to send a box to send your return back in, so please make sure you keep that packaging until you are sure you do not need to return the item.
Guest Checkout Return
If you used Guest Checkout to place your order, please follow these steps:
Create a Peary.Co account with the same email address you used to place your order.
Once you create your account, follow the steps above to return your item.
While we carry an inventory that ships from the US, many of our products are sourced overseas. Sometimes the tracking number provided shows the status "Shipping Label Created, USPS Awaiting Item" and stays like that for a few days. Do not worry; this does not mean there is a problem with your shipment. It means that USPS has not received the item from customs yet and therefore does not show up on the USPS tracking website.
To see the entire tracking history, please use ParcelApp (https://parcelsapp.com) or 17Track (https://17track.net/en). Just enter the tracking id on any of these pages.
If you have any questions, please don't hesitate to contact us via the chat on our website or email at contact@peary.co.
What is Peary.Co's International Return Policy?
You can initiate a return for most new and unopened items within 30 days of delivery for a full refund. We inspect all returns, items must be returned in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
Are there any rules or exceptions to the International return policy?
Non-Returnable Items
Any item specifically categorized as Non-Returnable in our returns policy will not be accepted for returns.
Defective Product and Returns Due to Our Error
Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue you a refund. If the product is not found to be defective, shipping fees will apply.
Can I get an exchange or replacement?
At this time, we are unable to process exchanges or replacements for international orders. If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item. For assistance, please contact us at contact@peary.co.
How do I return my international order?
To initiate a return on an international order, you must contact us within 30 days from the date your package arrives at your doorstep to create a Return Authorization.
Upon contacting us, we will provide you with a Commercial Invoice and further return instructions.
Print out the documentation provided (Commercial Invoice and/or Return Label).
Place all items being returned in one parcel.
Attach the commercial invoice in a plastic document sleeve on the outside of our return package. This is necessary for your return to clear customs.
Follow any additional instructions provided via email along with the return shipping address.
If something doesn’t work out, you can send most items back within 30 days of delivery.
Start the return process within 30 days of receiving your item.
We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
We will refund the cost of the merchandise if the return is a result of our error or defective product.
Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.
How to Return an Item
Please contact our Customer Service Center to fill out our return initiation form and receive return instructions. The Customer Service Center is available at contact@peary.co or via our messenger app located in the bottom-left corner of our website (https://peary.co).
Defective Product and Returns Due to Our Error
If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
Sending you replacement parts or accessories
Replacing the product or
Issue a refund
And we’ll also cover the cost of any return shipping. If the product is not defective, return shipping fees will apply.
Return Policy Rules and Exceptions
Select any of the links below to learn more.
