I Never Received My Order

We want you to feel secure ordering from Peary.Co. We know that there are other retailer options and we appreciate that you trusted us with your purchase! We have a committed logistics team and the utmost trust in our carriers. However, we do recognize that in rare cases, things may not go according to plan, and we have an established procedure for handling such occasions. We got your back!

There are some important things to remember while you wait for your package:

  • Tracking information is available on your MyAccount page. You can use this tracking information to view the most up-to-date tracking from the carrier. Please note, however, that USPS tracking is often only Delivery Confirmation, and will not show any status updates until the item is scanned as delivered.

  • In some cases, situations outside our control happen and the item may take a little longer to arrive than we estimated. Keep an eye on your tracking information for the most up-to-date status of your package.

What if my order says delivered, but it's not there?

This can be concerning, but before contacting Customer Care, please check the following:

  • Check with family members, neighbors, co-workers, a building manager, apartment office, or others who may have accepted your order on your behalf.

  • The carrier may have placed your order somewhere near your door, out of plain view. Look for your order in places such as the back door, garage, or behind bushes. Check your tracking information to see if a location was noted.

  • UPS has a service called UPS Access Point. If you are not available for your delivery, the delivery driver may take your package to an Access Point for you to pick up. Check your tracking information to confirm the delivery location.

  • Allow 48 hours- in rare situations, or during peak delivery times, packages may state delivered up to 48 hours prior to their arrival.

If it has been 48 hours past your delivery notification and you still haven't located the delivery, contact our Customer Care Team at contact@peary.co for further assistance.

What if I receive the package, but the box is empty?

We will need to file an investigation into the package. Please click here to see our Shipment Damaged/Claims process.

Keep in Mind:

Tracking information may not be available for items shipped with standard delivery service to Alaska and Hawaii. International shipping has an extended timeframe.